Shipping & Returns
We will make every attempt to ship orders out the day payment is received during regular business hours, orders placed after hours and/or on the weekend will be processed on the first business day opened. Shipping rate and time depends upon the region in which you live.
The shipping rates are a flat rate based on weight, size and shipping location. Over size and over weight items will be subject to additional shipping fees. Customers will be notified if additional shipping fees are applicable prior to the item being shipped and payment can be accepted over the phone.
MAD Motorsports & Automotive will ship your order complete unless specified otherwise from the customer. What this means is that if one or more items is back-ordered or is a special order item, MAD Motorsports & Automotive will wait until all items are in-stock before shipping your order to you.
If you would prefer your items to be shipping as they become available, you will incur extra shipping charges at the daily rate as described above, per each shipment.
MAD Motorsports & Automotive prides itself on being able to provide our customers with unique high quality products. Due to the uniqueness of some items we will not stock them, but be Special Order Only. Special Order items require payment in full at time of order and are a final sale.
RETAIL CUSTOMER RETURN POLICY
MAD Motorsports & Automotive will accept returns on select items under the following conditions:
Some items are not eligible for returns, please contact us regarding your return
- The return has been authorized by a MAD Motorsports & Automotive team member
- The product is in new, re-saleable condition with all original hardware and packaging intact and has not been installed or been attempted to install.
- If the product is returned and received within 0-15 days of purchase to MAD Motorsports & Automotive, a full refund, minus the cost of shipping, will be issued via the same method of payment as the purchase.
- If the product is returned and received within 15-30 days of purchase to MAD Motorsports & Automotive, you may do an exchange or keep a credit on file. The credit or exchange amount will be less the cost of shipping.
- There are no returns or exchanges after the 30 day period expires.
- The cost of return shipping to MAD Motorsports & Automotive is at the expense of the purchaser.
- There will be no returns on special order items, snorkel kits, clearance products and electronic parts. These items are always final sale.
In circumstances of manufacturer defect, MAD Motorsports & Automotive will honour the warranties given by the individual manufacturers and only to the extent of such warranty. The manufacturer is entirely responsible for damages resulting from the design or manufacturing of the product it produces.
Some manufacturers prefer to honour their warranty themselves. MAD Motorsports & Automotive will supply you with their return address to reduce your waiting time and is willing to help facilitate within reason, the return process to ensure customer satisfaction.
MAD Motorsports & Automotive and/or the manufacturer require warranty returns to be accompanied by written information regarding the length of time used, what caused the failure and any other necessary documentation such a photos. The consumer must also provide a copy of the retail invoice of the defective item and must respect the warranty period set forth by the manufacturer.